We believe shopping should feel reassuring from start to finish, including the period after an order has been delivered. Because of this, our return guidelines are created to be straightforward, balanced, and considerate of our customers’ needs. Beginning on the date a package is confirmed as delivered, customers have thirty days to review their purchase and decide whether it suits their expectations. Items must be returned in the same condition in which they were received, meaning they should be unused, unwashed, undamaged, and free from any alterations. All original elements, including tags, labels, instruction materials, accessories, inserts, protective wrapping, and packaging, must be included with the return. A valid proof of purchase, such as an order confirmation or receipt, is required in order to process any return.
To initiate a return request, customers should contact our support team at americangirlofficial@outlook.com. Each request is carefully reviewed to ensure it aligns with our return standards. If the return is approved, detailed instructions and a prepaid return shipping label will be provided. Using the supplied label and following the instructions exactly is important, as returns sent through other shipping methods or without authorization may experience delays or may not qualify for a refund. Our support team remains available throughout the process to answer questions and provide guidance whenever needed.
We recommend inspecting all items as soon as they arrive. If an order contains a defective, damaged, or incorrect product, notifying us as quickly as possible allows us to offer a faster and more efficient solution, which may include a replacement or a refund. Waiting too long to report such issues can make verification more difficult and may slow the resolution process.
Certain products may be excluded from return eligibility due to hygiene considerations, safety regulations, or special handling requirements. If you are uncertain whether an item can be returned, please reach out to customer support before sending it back. For customers seeking an exchange, the original item must first be returned and approved. Once the return has been completed, a new order may be placed for the desired replacement, helping ensure accurate inventory tracking and smooth order processing.
Customers located within the European Union are entitled to a fourteen-day cooling-off period, during which they may cancel or return an order for any reason. To qualify, the product must remain unused, undamaged, and in its original packaging with all included components, and proof of purchase must be provided.
After a returned package is received, it is inspected to confirm it meets the outlined conditions. When approved, refunds are issued to the original form of payment, generally within ten business days. Processing times can vary depending on the financial institution involved. If a refund does not appear within fifteen business days after approval, customers are encouraged to contact us so we can investigate and resolve the matter. Our objective is to provide a return experience that feels simple, dependable, and stress-free, giving customers confidence in every purchase they make.