Delivering reliable and considerate support is a core part of how we care for everyone who connects with our brand. We believe customer service should feel welcoming, straightforward, and genuinely helpful at every point in the customer journey. Each question or concern is different and deserves individual attention. Some customers contact us while discovering our products for the first time and need clear, friendly guidance. Others may already be familiar with what we offer but are looking for additional details or reassurance. Many reach out after placing an order to confirm information, track progress, or ask about next steps. At times, unexpected situations arise, and in those moments, empathy and patience matter most. No matter the reason for contacting us, our goal is always to respond with care, clarity, and respect so every customer feels supported and valued.
Accessibility plays a major role in this commitment. Our customer service team is available Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time, giving customers flexibility to reach us in the morning, afternoon, or evening. Messages received outside of these hours are securely logged and reviewed on the next business day to ensure that no request is missed and every inquiry is handled as promptly as possible.
Clear and open communication is the foundation of a positive support experience. Customers who prefer to speak directly with a representative can call us at (601) 890-2594 during service hours. Our phone support team is trained to listen carefully and provide easy-to-understand guidance on product information, order status, shipping questions, and general assistance. Every call is approached with patience, professionalism, and a focus on offering practical solutions.
For customers who prefer written communication, email support is available at amercangirl@outlook.com. Email allows customers to share detailed explanations, order numbers, or images that help clarify their request. Each message is reviewed carefully and answered with accurate, thorough guidance. While response times may vary depending on message volume, we prioritize thoughtful and complete replies rather than rushed responses. Messages sent outside business hours are addressed as soon as our team is back online.
No matter how a customer chooses to reach out, our approach remains the same. Every interaction is handled with courtesy, professionalism, and genuine care. Customer support is not only about resolving issues—it is also about building trust and creating positive experiences. Whether someone needs help before making a purchase, assistance with an existing order, or guidance with returns or adjustments, our team is ready to help.
Our mission is simple: to make sure every customer feels heard, respected, and confident in the support they receive. By combining accessible service hours, clear communication, and a thoughtful approach, we strive to provide a dependable and welcoming customer service experience from beginning to end.